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Dell, Gotta love em...

Session Started with Agent (John *)

Agent (John *): "Welcome to Dell Canada Sales Chat! My name is  John ***** and I will be your Dell.com Sales Chat Expert. I can be reached at ******@dell.com. How can I help you today?"

Jonathan Keller: "******* received a USB drive in the mail today she did not order.... Quote: "It has a DataTraveler102, 8GB Kingston USB 2.0 USBDRIVE

The note attached says let us set it up for you, call 1-866-508-6719

At the bottom of the pick note it says thank you for

your order. I did not order anything?

Did you?"

Jonathan Keller: "Is this a promotion?"

Jonathan Keller: "I also can not find anywhere in our accounts that she or I have ordered this..."

Agent (John *): "I would be happy to help you with that. Did you recently place an order with us?"


Jonathan Keller: "The number leads to to "Dell solution station""

Jonathan Keller: "No we did not place an order, it showed up by itself.. :s"

Agent (John *): "That's weird. Have you contacted Dell Tech Support at anytime in the past few months?"

Jonathan Keller: "No"

Agent (John *): "I can search to see if there was any order you or someone placed. I can search using your primary phone number(s)"

Jonathan Keller: "try this one *****"

Jonathan Keller: "She did buy a new computer back in January...."

Agent (John *): "Yeah I see that here. Okay so as part of a promo with that system, we do have a service to help with Data Transfer and I guess that was included with the Zino. To transfer files from your old system. Usually those flash drives should show up a lot sooner"

and not 5 months later, sorry about that haha.

Agent (John *): "But yeah if you guys are all set up and good to go, feel free to use the flash drive for anything you want."

Jonathan Keller: "ROFL!!!!!"

Jonathan Keller: "HOLY COW"

Jonathan Keller: "That's hilarious lol"

Jonathan Keller: "Ok thank you for your help"

Agent (John *): "Yeah that's really weird. I remember I got mine maybe about 10 days or so after I got my desktop, and this was last year. The postmark on the envelope would say when it was shipped, maybe the post office lost it."

Agent (John *): "oh well, haha. You're welcome Jonathan, glad I could help. Is there anything else I can help you out with today?"

Jonathan Keller: "I ordered a Floppy drive back in 97 think you can find it ?"

Jonathan Keller: "LOL Kidding!"

Agent (John *): "haha, I was going to say I can go back about 4 years at the most"

Jonathan Keller: "Thank you for your time and help in resolving this matter so quickly"

Agent (John * ): "You're welcome Jonathan! Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets"

all the feedback and we use it to help our customers. Thank you for choosing Dell Sales Chat and have a wonderful day!